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Several years ago a magazine editor in Europe interviewed me by telephone for an article on 'Building an Uplifting Service Culture'. He asked me to send him a high-quality color photograph to run with the article. I went right to work in service. I c... (Read More)

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The business industry has always been quite competitive and business owners are continually trying to find ways to reduce labor expenses. Generally, outbound telemarketing is highly successful in diminishing operating costs of your business. If you h... (Read More)

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As a web developer I rarely, if ever, use any of the free WordPress themes that abound, but the Adapt theme by WP Explorer caught my attention recently. And in case you are not yet aware of WP Explorer it is a great place to find free and premium Wor... (Read More)

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Once again, a greatly inspirational post from Seth Godin, good reading for any business owner, anyone responsible for client acquisition or retention, or anyone that does anything: Care more than you need to, more often than expected, more completely... (Read More)

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A call center job is a white-collar job. Like any other white-collar jobs in which employees work in an office or in a corporate environment, an imposed dress code should be strictly observed by the employees. However, while most agents in Philippine... (Read More)

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Marci Bikshorn is an absolute Customer Experience Measurement fanatic. Almost 20 years ago, armed only with a bag phone, rolodex, and white out, Marci began a journey ? a mission of personal importance ? to share her passion for exceptional service d... (Read More)

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