Feed: Customer Satisfaction and Reputation Management » QWest using Twitter for - AggScore: 10.2
Summary: Customer Satisfaction and Reputation Management » QWest using Twitter for Customer Service
Helping Organizations keep their Customers Satisfied
QWest using Twitter for Customer Service
QWest recently started using Twitter for Customer Service as part of a Social Media Strategy using dedicated employees from various parts of the organization. Since April, 2009, just over 6 months, they have written 6100 Tweets, mostly taking Customer Service issues off line.
Date Published: Nov 10, 2009 - 9:00 am
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