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Summary: Customer Satisfaction and Reputation Management » How Social Media Affects Customer Satisfaction
Helping Organizations keep their Customers Satisfied
How Social Media Affects Customer Satisfaction
This post contains two videos that review why your organization or business needs to be watching over social media, what its impact is, 3 major shifts in customer feedback and what you should do about it.
Date Published: Nov 13, 2009 - 9:47 am
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