Feed: Customer Satisfaction and Reputation Management » Twitter for Customer Service - AggScore: 10.2
Summary: Customer Satisfaction and Reputation Management » Twitter for Customer Service goes Mainstream with new services
Helping Organizations keep their Customers Satisfied
Twitter for Customer Service goes Mainstream with new services
US Thanksgiving Black Friday shopping brought out new services being used by retailers who have embraced Twitter. Augmenting traditional customer questions and problems are new services such as where to find parking near the store, in store specials, up to the minute inventory in store, and more. Best Buy pilots Twelpforce - 2500 employees responding to customer questions.
Date Published: Dec 02, 2009 - 9:25 am
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