Feed: Customer Satisfaction and Reputation Management » Social Media Monitoring and - AggScore: 10.2

Social Media Monitoring and Sentiment Analysis

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Customer Satisfaction and public relationships departments are increasingly becoming aware of the need to monitor Social Media surrounding their brands, products, services, company name and key personnel. Failure to react appropriately to public sentiment turned bad using these tools can be disastrous for a brand or a product. How to do that work in today's world of Social Media, complaint sites, Sidewiki and blogs, is a challenge. Some trends and tools and services are starting to emerge.