Feed: Customer Satisfaction and Reputation Management » Another Toyota Recall further - AggScore: 2.1

Another Toyota Recall further damages its Quality Reputation

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Another Toyota recall announced on Jan 22, 2010, of 2.3 Million Toyota vehicles has further damaged Toyota's Quality reputation. Toyota does not refer to an investigation that is ongoing in Southlake, Texas where 4 people died in a Toyota Avalon. The pedal acceleration problem could have been the cause. Sadly, one of the people who died was a business associate of mine at IBM. This article covers that investigation. It also contains a link to a video on the Tundra rust problem.