Feed: Customer Satisfaction and Reputation Management » Toyota Sienna Recall adds - AggScore: 2.1

Toyota Sienna Recall adds to Customer Satisfaction Fiasco

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Toyota has issued a recall for its Sienna Minivans from 1998 to 2010. The Sienna's spare tire is held in place by a cable that could rust and snap. This announcement comes on the heels of another recall of 34,000 SUVs and the payment of a dollarsignr16.4 Million fine to the US Government. Toyota is a classic case of why customer service organizations cannot be held accountable for customer satisfaction.