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Customer Care Outsourcing Service - A Search of Excellence
“Probably the most important management fundamental that is being ignored is staying close to the customer to satisfy his need and anticipate his wants,” according to Lew Young, Editor in Chief, Business Week.In too many companies, the customer has become a bloody nuisance whose unpredictable behavior damages carefully made strategic plans, whose activities mess up computer operations, and who stubbornly insists that purchased products should work. That business ought to be close to its customers seems a benign enough message. To every excellent companies is extent to which, and the intensity with which, the customers intrude into every nook and cranny of the business - sales, manufacturing, research and accounting. All business success rests on something labeled a sale, which at least momentarily weds company and customer.In most outsourcing industry today there are two primary trends shaping its utility in providing best in class customer service and manage costs. The first trend is the need for all companies to find innovative ways to reduce costs, and to refocus on their “core” product offering. More and more companies are discovering the once sacrosanct area of customer care really can be done better and less expensively by an outsourcer.The second trend is closely related. While higher quality and lower cost can be achieved through outsourcing, the decision of which provider to choose must be based on overall value, and corporate objectives-not price alone. The driver for considering an outsource offering is usually the overall reduction of the cost of providing customer care for the utility. However, these same utilities are demanding that the outsource solution must also provide the functionality and flexibility to address the specific customer care needs of each utility. This has forced many of the outsource providers to simply ‘reuse’ whatever customized technology is already in house at the utility and build the offering around a specific level of service agreement. If this trend continues we will replace expensive and customized in house systems, with expensive and customized outsourced systems.In the end, the cost will always be passed on to the utility. In other industries where outsourcing is more prevalent, successful outsource providers achieve economies of scale (increased functionality and flexibility at a significantly reduced price) by leveraging a common technology platform across multiple customers. I believe that once the utility industry can choose a vendor that has built its solution through this leveraged model, more utilities will choose to outsource part. Many outsourcing firms can increasingly be given the opportunity to demonstrate power of utility usage and that they can indeed lower customer care costs without lowering the level of customer service.
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Customer Care Outsourcing Service - A Search of Excellence
How to make extra $500 - $1000 a month easily, no kidding PART I
Title is sounds familiar. huh! Sounds like one of those make money fast scams. But this is not a scam and it’s a legitimate way to make money if you implement it. As I mentioned in the title of this article you can easily make $1000 a month or more if you do it correctly. Okey I want to be honest, You need a little investment here, but wait don’t stop reading please continue. Even though I said you need to a little investment, it does not mean that you get the money from your pocket. Let other people pay your investment. Yes that’s right, if you don’t like to spend single cent for this money making opportunity it’s okey let other pay for it and you will earn. So what this all about? Currently there are thousands or hundred of thousands Internet Marketer on the web this days and continuously growing day after day. Many of these internet marketers specially those who are already successful and have money to spend don’t like to waste their time doing internet marketing leg works such us submitting their site to social bookmarking sites, rss feed directories, blog commenting, blog creation, article directory submission and other internet marketing jobs that really need to much time. They prefer to pay someone to do all this time consuming job so that they can use their precious time to make more money and more time for their family. Let me guess what you’re thinking, offer those internet marketers a service, where you will do the leg work for them. Well that’s right, but you don’t need to do all those leg works your self, else you can’t make lot of money? If you’re going to work all those time consuming leg works, do you believe that you can make lot of money? No! Why? Because you have a limitations, even you work 24 hours a day. Let’s say there are 10 internet marketers who want to acquire your service and all of them want you to submit their site to 100 social bookmarking sites, 100 article directory, 50 blog comment. Have you imagine how many time you need to complete those task. Yes of course you can do it, but you spend to much time on it. To the point that you don’t have time anymore to your self , family, and you can’t make lot of money from it. How much money you earn versus how many hours you spend to complete those task? Let’s say all these 10 internet marketers order 100 social bookmarking submission from you for $15 only, that is $15 X 10 = $150 wow you’re $850 short from our $1000 target. Next is that you need to work for the 10 order, usually it takes 2 hours or more to complete 100 social bookmarking submission depends on your internet connection and technique. So you need 20 - 24 hours to complete all those order by your self. But you don’t work 24 hours right? My estimate is that you will complete this 10 orders in 3-5 days. Your daily earnings is about $30-$50 per day. Not bad if you have lot of time to spend and you’re happy with that amount of money. Don’t Work Hard, Work Smart! I love this quote, it always motivate me. You don’t need to work very hard to become richer than others, all you have to do is be smarter than others. Haven’t you realized or ask to your self, why those successful Internet Marketers prefer to pay someone to work all the leg works for them rather than they do it by their selves? Because they are smart, they know that they can’t make to much money from those time consuming job. They may pay someone for $1 an hour to do the leg works for them, while they can make $5 per hour in other job. If I am not mistaken, they call this leveraging. Believe it or not that is one of their biggest secret. Follow their footsteps, you don’t need to reinvent the wheel, you need to be smart like them also. Rather than spending 24 hours working on all those orders of your customers, why not pay experience freelancers or company that are already knowledgeable on this kind of works. And use those 24 hours searching for another customers who are looking to outsource their leg works. There are many places to find free lancers like digitalpoint, sitepoint, and warrior forum WSO. But searching reliable freelancers is also little bit risky, sometimes you need trial and error. Before hiring a freelancer or a company, make some research or ask other about their experience with those free lancers or company. A new outsourcing solution that match this purpose is now open for limited members only. Recently we started our new outsourcing membership program, where members get 15 credits upon subscription and can buy more credits if they need more for the promotion of their sites, or site of their customers. Each marketing technique such us social bookmarking, directory submission, rss feed directory submission, article submission, and other marketing techniques have corresponding credits from 0.3 to 3.0 depending on what type of work involve. For example our staff will submit your site to 100 social bookmarking site for only 1 credit per site. You can use this service to make more money without doing the hard work. The advantage of our team (lexorsoft.net) is that we have already the experience in providing internet marketing outsourcing jobs. We have well trained staffs to implement any marketing techniques for your websites. How can you make money using lexorsoft.net service? 1. Take note all internet marketing techniques offered by lexorsoft.net 2. Estimate your price for each internet marketing techniques from lexorsoft.net Example : We focus on social bookmarking only in this example. Currently the membership fee is $97 only and members get 15 initial credit upon subscription. Let’s say you want to use your 15 credits to social bookmarking submission service only. The credit for 100 social bookmarking submission of 1 site is 1 credit. Meaning you can use your 15 credits for 15 sites that will be submitted to 100 social bookmarking sites. Now compute how much each credit /100 bookmarking submission cost , $97 / 15 = $6.46 huh! very cheap isn’t? From this price you can now decide your own price for your customer, $15-$25 is good range to be completive. 3. Offer your new service to your customers, with your own price. 4. After you get your first few orders, register for new account atlexorsoft.net , if you need more credits later on you can buy from members area. 5. Request for new task from our staff and wait for the report, so that you have report for your customers. On Part 2 , I will show you more how to maximized the services of lexorsoft.net
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How to make extra $500 – $1000 a month easily, no kidding PART I
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Date Approved: 11/30/2009
By: Anonymous
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