As far as vices go my compulsive, obsessive fascination with the
Civil War is probably one of the least harmful ones on
which to waste an unjustifiable amount of time, money and
energy. One observation I made from all of the rooting
around old archives and tromping around old battlefields is that,
had the people of the north known what they were getting into, it
never would have happened. At the outset, the War was not
defined as one aimed at freeing the slaves. Instead it was
a patriotic endeavor with the goal of preserving the union.
And the expectation was that it would be relatively bloodless,
lasting a few months or so. Men joined the army to get in
on the glorious adventure, much more so than to sacrifice
their lives for a great moral cause.
Had anyone known that the War would last four years and that over
600,000 Americans would be dead before it ended; or had Lincoln
defined it up front as he did at Gettysburg in 1863 as an ordeal
necessary to put teeth into "
the proposition that
all men are created equal", few would have signed up for
it. The magnitude of the investment in lives and treasure
was enormous, and the benefits of putting an end to slavery and
defining United States as a single entity were far too intangible
to justify such a price. The War grew piece-meal, ramping
up one battle and one event at a time until the purpose became
clear, success became feasible, and the cost seemed
worthwhile.
I have come to be convinced the lean journey is similar.
Those of us who are lean purists and lean idealists, especially
those of us who have been to the mountaintop and seen the other
side - just how comprehensive the successful lean transformation
must be - are perhaps too quick to criticize those organizations
that initially see lean as the simple deployment of a few
lean tools.
In
Toyota Kata, Mike Rother compares the lean
journey to a long flight of stairs, with problems lying on each
step. From the bottom of the staircase it is impossible to
see all of the problems or even how may steps there are.
But as the problems are solved at each step, we rise and can see
a little bit further up the staircase and we learn what the next
problem is to address.
When we tell the organization right from the get-go that the
flight of stairs is endless, and that to climb it a complete
overhaul of how everyone thinks, and replacing every system
in place will be necessary, all for benefits that are not easy to
explain - largely because no one can really understand the
benefits when they try to do so through the dysfunctional
accounting and metrics lens we are looking to replace - we are
met with resistance and skepticism, if not outright
rejection.
An
article in the Albany Times Union sings the
praises of the lean commitment made by the governor and the state
of Iowa, and urges the state of New York to do the same. It
would be easy to scoff at the lean approach in Iowa:
"
Iowa has an Internal Office of Lean Enterprise that has
completed 142 lean events ... a law was signed requiring all
executive agencies to undertake lean events." We know
that no one can become lean simply by leaving the culture,
systems and basic organization intact and simply running a
bunch of lean events, then sending the participants back to the
same old organization that created all of the problems the kaizen
events aimed at fixing. This 'Kaizen Kowboy' approach to
lean never accomplishes much.
Better to withhold judgment, however. What matters is that
all of those events enable the folks in Iowa to climb another
step, and see the next batch of problems. They still can't
see the obstacles to excellence or the necessary
solutions in their entirety, but they should now be seeing a
little more than they could before. What matters is not
whether they see and begin gorging on the whole
elephant, but whether they see and commit to the need for taking
the next bite. So long as they keep climbing the stairs one
step at a time, they will be fine.
The problem with companies like GM and Delphi was not that they
started off with a similar tools-based view of lean, but that
they used those tools to climb and see deeper problems - then
ignored them - rationalized their way out of addressing hem -
opted to never climb higher than the tools took them. In
fact, just about every organization begins with tools.
There is no shame in that. The key is whether they use
those tools to climb, or quit when they encounter the next
obstacle.
By Bill
Waddell