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Summary: Customer Satisfaction and Reputation Management » Will an IBM Watson computer replace customer service reps?
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Will an IBM Watson computer replace customer service reps?
The IBM Watson computer Jeopardy challenge ran on US and Canadian Television for 1/2 hour over 3 sessions on Feb 14 to 16th, 2011. Watson, an IBM computer was one of the contestants. Watson won over two of the best Jeopardy contestants in the world, every night and in aggregate over three days. One of the first business applications of the IBM Watson technology is predicted to be in call centers.
Date Published: Feb 22, 2011 - 7:00 am
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