Feed: Waiter Rant - AggScore: 82.0

There was a recent post on Gawker featuring an email written by Vadim Ponorovsky, the owner of Paradou, a restaurant in the Meatpacking district, taking his employees to task for not collecting email addresses from his patrons so he could add them to some kind of marketing list. Here’s the email Ponorovsky wrote that was [...]

After getting hundreds of emails from readers about a couple in Bethlehem, Pennsylvania who got arrested for not leaving a tip I decided I had better say something about it. The first thing everyone should realize is there’s a difference between a “service charge” and a “tip.” Even though I’ve always advocated leaving a gratuity [...]

I’ve interviewed several massage therpaists for my book but I’ve yet to avial myself of their services. So if you’re a licensed massage therapist in the Metro NYC area and would like to be interviwed for my book while giving me a rubdown please email me at waiterrant@yahoo.com. This is a serious offer. I’ll pay [...]

If you ever worked for gratuities you’ve felt the compulsion to seek revenge against bad tippers, I know I did. Sometimes I crossed the line. While I never enhanced a patron’s entree with my DNA I lost reservations, told customers that their credit cards had been declined, stuck patrons at horrible tables and slipped into [...]

Here we go again! 100 Things Restaurant Staffers Should Never Do (Part 2) By BRUCE BUSCHEL This is the second half of the 100 do’s and don’ts from last week’s post. Again, this list is for one particular restaurant, mine, which is under construction in Bridgehampton, N.Y., and will, with any luck, open this spring. I realize that [...]