From Opera to Monkey Music - finding your niche in franchising
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Name: Val Stephenson
Location: Newbury, Hungerford and Henley
Family: Husband and three children age 15, 13 and 10.
What is your career background?
I originally trained as a physiotherapist after leaving school but all during this time I was heavily involved in singing through numerous Opera companies, Theatre groups and all my spare time I was involved in music. After working for two years at Aberdeen Royal Infirmary I decided I wanted to further my singing in a more serious way and was accepted at the Royal College of Music in London where I studied for three years on an advanced Study Course in singing. During my time there I was lucky enough to be involved in the Earls Court production of the Opera Carmen which toured to Japan – what an experience this was!! After leaving college where I was awarded an Exhibition Scholarship I worked for almost three years in France with Opera de Lyon and toured with them to many exciting locations as well as being involved in numerous recordings and radio broadcasts with the Ambrosian Opera Chorus. I also play the piano but my first love has always been singing – I sang everywhere according to my Mum!!!
How did you first hear about Monkey Music and the franchise Opportunities?
Monkey Music really found me! An acquaintance who taught Monkey Music and knew I was a singer asked if I would be interested in covering maternity leave for another teacher. The owner of the Franchise at the time got in touch and it took off from there. The moment I started getting involved I knew I had found something really special. By now I had three children so obviously my singing career had quietened down as I brought them up and with a husband who is also a singer and away quite a lot I had been looking for something where I could use my singing experience, my love of children and that fitted around a very busy family life. Monkey Music does all this and more. It is a fantastic job and incredibly rewarding. So much so that when the Franchise came up for sale I had no hesitation in purchasing it!
How often do you work?
At the moment I work three and a half days a week and the other one and a half is spent in my office on administration and on preparation time for my classes, learning any new songs, making props, speaking to my other teacher, ordering new instruments, merchandise etc… I am going to be employing an additional teacher in the next few months to take over some of my teaching. This will free up some time for me to hopefully open a new venue. There are busy periods of the year namely at the end of a term and the beginning of the next when it sometimes feels a bit manic but it all quietens down once everyone is booked in to their classes. I like to keep very much on top of the administration side and this can sometimes mean working in the evening or at weekends when it is busy but now that my children are a bit older this is never a problem. I do try to have one day a week when I don’t do any Monkey Music. (Not always easy).
How does the job fit around your family life?
I do enjoy the fact that it is term time only - when my kids are on holiday, I am too, and can give them my full attention. The best thing is that it is your franchise and therefore you decide what is right for you. Not a bad job!! I think another thing is that the class times will not suit everyone. What is right for one customer will not be right for another so you have to be strong and make decisions that are right for you.
Do you get support/training?
The training days we have are absolutely invaluable. I pick up so many tips and there are so many ideas that float around. It is amazing how many different ways the same song can be presented! When I first took over the franchise I had a mentor to help me and we spoke many times in those early days. She came to visit me at my home/office and was always there if I needed her. I can call HQ at any time to ask for help (sometimes difficult to find the time when you are running the business and teaching as well). I had a visit only recently from Angie which I found extremely useful and she was very positive which was greatly encouraging.
How do you source Venues to run your classes in?
Most of the venues were already up and running when I took over so my main objective was to increase the numbers and the classes that were there already which I have done. Now I feel that I am ready to tackle a new venue as I mentioned before and I will be visiting the village and exploring the area on a sunny day in the half term with my kids (with an ice cream to follow!!!!) At present I run classes in church halls, community centres, village halls and a health centre.
How many classes do you run?
I run 31 classes and another 5 split between two nursery schools.
How much do you earn (roughly)?
My turnover for the last financial year was just over £54,000
Do you advertise?
I advertise in a number of local newspapers and magazines and I advertise in the local NCT publications as well as doing lots of other promotional activities throughout the year.
What is the best thing about Monkey Music?
To see my little Monkeys develop and grow in confidence not only in their musical ability but socially too is absolutely inspiring. To watch them suddenly be able to play an instrument for themselves, to see their faces when Monkey pops out the box week after week, to see a smile when their favourite prop appears, to witness that first clap. The list is endless. For me, to feel that Monkey Music may shape their lives in the future and to know that you have been a part of that is a privilege. I am also fortunate to have some fantastic Mums (and Dads) who love it just as much as they do. It is a happy job and for me personally fulfils me as a performer.
Are there any downsides to the job?
At busy times of the year, as mentioned before, it is difficult to cope with all the administration and organising you own teaching as well. I get very annoyed when people assume that they can come back without sending in their form – this makes an already busy time even busier. It doesn’t matter how often you put the deadline date on the form there are always people who forget. This makes it difficult to go through waiting lists and put people in but I have learnt that I can’t always wait and tend to fill the spaces earlier now than when I first started. Illness is often difficult and demands many phone calls to cancel but on the whole most clients are sympathetic – we are only human. I also get frustrated when clients book a trial session and then don’t turn up without any explanation. Often this makes more demands on your time for follow up calls to find out what happened.
Would you recommend this Franchise opportunity to other Mums?
I would have no hesitation – it is inspiring, rewarding, fun and every day is different!
It is a busy job and sometimes I feel like it is taking over but remember that it is your business and you are in charge to make it work for you.
Date Published: Nov 16, 2009 - 6:08 pm
Youth not an issue with Popstars Academy franchise
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Arwen Hobday is running her own business at 25. Arwen, from Slough, has a degree in dance studies from Roehampton University and was a dance teacher before she became a franchisee with Popstars Academy, providing dance classes and parties for children.
Arwen (left) says: ‘I never thought I’d be setting up in business by 25, but I started working part-time for Popstars Academy at weekends, and after a couple of years decided to become a franchisee myself.’
She runs two dance classes a week, plus an after-school club, holds parties at weekends and does corporate work. She got a small business loan to start up last winter. ‘The franchisor helped me with advice about how to draw up a business plan. With a franchisor you are not on your own, which makes you more confident.’
Arwen says the franchisor can help make up for any gaps in business experience. ‘There is someone at the end of a phone to guide you and give feedback about your ideas and what you are doing.’
Popstars Academy is looking for more franchisees. You do not have to be a dancer as you can employ qualified people, but you must be businessminded. Cost is £9,995 plus £4,000 for equipment.
Date Published: Nov 15, 2009 - 6:08 pm
Older entrepreneurs are a significant force behind the creation of new franchise businesses
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Older entrepreneurs are a significant force behind the creation of new businesses. The National Endowment for Science, Technology and the Arts (NESTA), stated that 50 - 65 year-olds founded 27% of the successful start-ups between 2001 and 2005. The trend continues and many are turning to franchising.
Llanelli-based Denis Brennan joined Auditel, the cost and purchase management franchise, last year. Although trained as a lawyer, Denis became IT Director for a multi-national manufacturing business. He says: “I had a desire to run my own business on an established model. I wanted to become master of my own destiny rather than working for an organisation.”
Denis chose the Auditel franchise in his search for a new venture. He confirms: “I liked the business model. Before taking redundancy, I was involved in a global telecoms outsourcing arrangement so I feel comfortable in the areas of IT and communications. I liked the people I met in the Company instinctively and trusted them immediately. “
After his initial training at Auditel’s head office, Denis reported: “It was even better than I had anticipated. The training encompassed client acquisition and management, professional marketing and technical training for our areas of operation.”
After many years in the corporate world, Denis found that time management was a major challenge. He reveals: “You must learn to make time, and plan to wear those hats that in a larger company would be worn by different people – MD, Sales, Finance, and Operations etc…! Both the franchisor and the Auditel network helped enormously in this area. Also with the gap between completing assignments and receiving fees, you have to build your business plan accordingly.”
Asked what advice he would give to someone considering a franchise, Denis replied: “Decide which type of franchise would suit you. Research these sectors. Identify a number of franchisors and ‘interview’ them. Assess style, ethics, and personal chemistry, ie could I fit into their network? Take up references from existing franchisees. Build an honest business plan and then critique it and probably reduce your expectations. How much effort will it require? Can you afford the costs until they begin to reap rewards in income? Talk it through with your accountant, maybe work colleagues and especially your family – get their buy-in.”
Denis has made excellent progress. He reports: “I have twenty-nine clients, which is ahead of plan. Turnover is just about on target, showing that some (too many) of these clients are not good enough! I treat this as a learning curve – must do better next year!”
Future plans - “To grow significantly and quickly but against set targets, taking into account the ability to manage the growth. Will I need joint ventures with other franchisees and telemarketing? I plan to employ my wife significantly in market research, data-entry and
admin/book-keeping roles. I may consider employing staff. My Auditel franchise allows me to put one more person through training at no extra cost. On a personal level, as I live in Llanelli, I enjoy following rugby, in particular the Scarlets. When time allows I play golf!”
Date Published: Nov 15, 2009 - 6:08 pm
Bluebird Care franchise that ticks all the right boxes
Information on Franchises for sale in the UK at WhichFranchise.com
With their Bluebird Care franchise generating a £1 million annual turnover, franchise owners Phil Miles and John Prendergast are ahead of target and thoroughly enjoy being able to run a profitable business that gives something back to their local community.
“Before we joined Bluebird Care we both worked as Business Development Managers of a pharmaceutical company,” reflects Phil (pictured above (R) with John). “John and I worked well together and wanted to have a better work/life balance so we discussed setting up a business of our own. As neither of us had run our own business we agreed to explore every route into self employment thoroughly.”
John attended a British Franchise Association (bfa) seminar in order to gain a better understanding of the franchise industry and the relationship between the franchise owner and franchisor, and came away feeling positive: “The thought of being able to invest in an established business model was very appealing as we would be able to hit the ground running.”
Care at home franchise Bluebird Care stood out because it had “great growth potential” through supplying an essential home care service to a growing aged population. Phil and John did investigate other care franchises, however Bluebird Care’s knowledge and professional presentation confirmed that this was the investment opportunity they had been looking for.
“We found Bluebird Care online and followed up our research with a visit to their head office in Petersfield to meet the team in person,” continues John. “We came away feeling positive and after cross referencing what head office told us with the existing franchise owners we decided to invest.
“We launched our franchise in November 2007 and our territory covers West Berkshire & Basingstoke,” affirms Phil. “We manage the business from one office and have 60 carers on the books that make 4,500 visits a month. Our aim by the end of the year is to increase the number of monthly visits to 6,000.
“We cannot fault the training or support. Before the launch of the franchise we attended a one-week intensive training course, which went through everything we needed to know in order to run the business effectively. Since then we have had ongoing support from Bluebird Care on a range of matters, from our initial registration to queries regarding the care policies and procedures. It is also helpful that every month, Bluebird Care notifies us of any changes in care legislation.
“We are very happy with our franchise because together we can share the workload, enabling us both to fit work around our family commitments.
Working in this industry is satisfying on both a personal and professional level as we have been able to build a reasonably large, profitable business while providing a service that helps people.”
Date Published: Nov 10, 2009 - 6:08 pm
Great opportunities with Platinum Property Partners franchise
Information on Franchises for sale in the UK at WhichFranchise.com
Simon and Anna Mackaness run a property investment franchise business from their home just outside Northampton, providing high-quality, all inclusive accommodation to working professionals.
Says Simon, a former insurance broking Director, "Platinum Property Partners is not a traditional franchise. Unlike most others, we own the business assets (the properties), and because the buy to let property market has constantly changing financial and legal parameters, I think the regular workshops and support system are much more important than they might otherwise be."
Anna, who previously worked in customer service roles for various businesses, adds, "We're very much in partnership with our franchisor and are referred to as ‘franchise partners’, not ‘franchisees’. PPP provides the initial mentoring, the systems, strategies and business models for us to follow and the ongoing business support, and we all contribute to improving the quality of the franchise - it's a two-way relationship."
On joining the franchise in mid-2007, Simon and Anna were mentored in their home town and taught how to source, acquire, refurbish, let and manage buy to let properties that they now operate as houses in multiple occupation (HMOs), renting individual rooms out to young working adults. Anna explains: "The properties must have the capacity for decent living, cooking and washing facilities. Five or six bedrooms, with two bathrooms, a kitchen and sitting room is our typical model, and it's very important to us that the communal areas are spacious.”
Simon and Anna have joined the Chamber of Commerce in Northampton, in order to meet companies who might need accommodation services for people relocating, working away from home Monday to Friday, or on 6 month contracts. PPP provides corporate brochures, postcards and advert templates for local advertising, and the couple have very good rental occupancy figures.
With busy lives, two children and horses to manage, it’s important that Simon and Anna can run their business from home and that the hours are flexible. Other than a rare emergency at one of their 6 HMOs, tenant viewings and other business functions can generally be carried out when it suits. Another benefit to them – and one of the key reasons they chose PPP above other franchise options - is the fact that the business is highly cash-positive from the outset, meaning they have been able to draw significant income from it.
Through PPP the couple have also invested overseas and taken advantage of a loan scheme with one of the founders, which gives a significantly higher rate of return than they could get elsewhere, giving additional income.
“There are great opportunities for investors in the UK at the moment and we’re concentrating our efforts on acquiring more properties and continuing to raise the standard of the HMO market”, says Simon. “There are still too many landlords out there not adhering to the correct regulations. We are proud to be part of a franchise that promotes working closely with the local council, fire service and Department of Environmental Health, and believe we are helping satisfy a real need for more people to have better quality accommodation.”
Date Published: Nov 10, 2009 - 6:08 pm
Sweet life after Redundancy with Auditel franchise
Information on Franchises for sale in the UK at WhichFranchise.com
Llanelli-based Denis Brennan joined Auditel, the cost and purchase management franchise, in September 2008.
Although trained as a lawyer, Denis became IT Director for a multi-national manufacturing business and worked for some years in Europe.
Why I chose franchising
“I had a desire to run my own business on an established model. I wanted to become master of my own destiny rather than to work for an organisation (or perhaps even a type of organisation) for which I had lost respect.”
Why I chose Auditel
“I liked the business model. It bore some relationship to my most recent role in employed life. Before taking redundancy, I was involved in a global telecoms outsourcing arrangement so I feel comfortable in the areas of IT and communications. Very significantly, I liked the people I met instinctively and immediately trusted them. “
How I raised the finance
“Through personal funding.”
The training and support I receive from my franchisor
“Even better than I had anticipated. The training encompassed client acquisition and management, professional marketing and technical training for our areas of operation.”
The challenges I have faced
“Organising my time. You must learn to make time, and plan to wear those hats that in a larger company would be worn by different people – MD, Sales, Finance, and Operations etc…! Both the franchisor and the Auditel network helped enormously in this area. Also there is a time lag between completing assignments and receiving fees so you have to build your business plan accordingly.”
My advice to someone thinking of buying their first franchise
“Decide which type of franchise would suit you. Research these sectors. Identify a number of franchisors and ‘interview’ them. Assess style, ethics, and personal chemistry, ie could I fit into their network? Take up references from existing franchisees. Build an honest business plan and then critique it and probably reduce your expectations. How much effort will it require? Can you afford the costs until they begin to reap rewards in income? Talk it through with your accountant, maybe work colleagues and especially your family – get their buy-in.”
Progress in the marketplace so far
“I have twenty-nine clients, which is ahead of plan. Turnover is just about on target, showing that some (too many) of these clients are not good enough! I treat this as a learning curve – must do better next year!”
My plans for the future
“To grow significantly and quickly but against set targets, taking into account the ability to manage the growth. Will I need joint ventures with other franchisees? Will I need telemarketing? I plan to employ my wife significantly in market research, data-entry and admin/book-keeping roles. At some point, I may consider employing staff. My Auditel franchise allows me to put one more person through training at no extra cost. On a personal level, as I live in Llanelli, I enjoy following rugby, in particular the Scarlets. When time allows I play golf!”
Date Published: Nov 02, 2009 - 6:08 pm
Early retirement gave way to new lease of life with Auditel franchise
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Name: Gordon Brearley
Location: Newark
Why I chose franchising
I had already taken the plunge into self-employment as a banking industry consultant but this involved too much time away from home. I had investigated a car franchise but didn’t feel the sector was right for me. However, I was convinced by the franchising model and working with a proven system. This would enable me to ‘quick-start’ a business without having to develop a new concept.
Why I chose Auditel
Auditel stood out. It fulfilled my criteria for a professional opportunity that would allow me to maximise my earnings while working flexible hours from my home base. From a business point of view, the concept of saving costs is simple and attractive. It would be easier to sell than a discretionary purchase such as training. The main deciding factor was the calibre of their network and Head Office team who were friendly, professional and welcoming.
What I did before taking up a franchise
I had 20 years of senior management experience with NatWest/Royal Bank of Scotland.
How I raised the finance
Capital was available from an early retirement payment.
The training and support I receive from my franchisor
I arrived with no clear idea of how I would present the service to prospective clients. I left with the confidence to identify good opportunities and use various approaches for making contacts. I learned to explain what we offer in a valuable, compelling way, differentiating our service from that of competitors and close the sale. My objectives were more than satisfied!
The challenges I have faced
No single challenge stands out. It’s possible to sign clients and it’s possible to make useful savings to create income, so the business system works. I’m not very fond of filing and there is a lot of paper involved in the audit! This is hardly insurmountable and easily offset by the enjoyment I get from building long-term business friendships.
My advice to someone thinking of buying their first franchise
Does the franchisor respond promptly to your enquiry? Are you impressed by their presentation, the quality of the people and the substance of the company? Investigate further to confirm first impressions and obtain sufficient information to allow you to make a commitment.
Progress in the marketplace so far
My colleague and I have recently been appointed as cost managers to the Doncaster Chamber of Commerce membership. We have just secured a water refund of £16,000 for a North Lincolnshire Hospice. We have reduced gas costs for a local cement works by over 40% .We have saved 36% on line rentals for a firm of accountants through alternative technology. For most clients, savings are rarely less than 20% across the board.
My plans for the future
I see myself spending most of my time on client recruitment and management, and joint venturing the analysis with colleagues. By maximising my personal strengths, I believe I’ll have a very good business with many clients and a strong income stream. On a personal level, I’d like to spend my winters in a sunnier climate; so eventually I intend to work from southern Europe for three months of the year, returning periodically for client meetings.
Date Published: Nov 02, 2009 - 6:08 pm
What makes a great Cartridge World franchisee?
Information on Franchises for sale in the UK at WhichFranchise.com
Ashley Smith opened his Cartridge World franchise store in June 2003. Looking back, it proved an ideal time of the year to open the doors for trading as it afforded Ashley time to get to know the business, get to grips with the technology and make the most of the marketing support available. All this stood Ashley in good stead before business picked up in the first September of trading.
Locating his store in the right place was a vital ingredient for success. Ashley identified a shop situated on the main Wickersley Road, at the better end of town, that also offered parking to the front of the store. “The location we found has been great for making it easier for customers to pop in and they can find parking locally. I’m glad that I invested the time in finding the right premises – there was a little luck involved too as this was the only shop large enough in the area I wanted to start up in!”
It was certainly a departure for Ashley as his previous career was spent in the construction industry but there have been no regrets. Six years on, Ashley employs 6 members of staff and having more staff has enabled him to effectively organise his working week to gain a work/life balance to spend time with his wife, two sons and daughter as well as deal with the development of his business.
I had the ambition to be my own boss but I didn’t want to miss out on spending time with my family. I’ve found that I can achieve a great balance in both areas now.”
Clearly the last 18 months have been tough for all business and this is no exception for Ashley’s store. Grit, determination and ensuring that the customer experience is first rate, have combined to keep turnover on track while he is pleased to reveal that profits are good and getting better.
The ‘green’ card has been important factor when competing against local rivals on the high street. Ashley explains: “Customers value the quality of the Cartridge World refills as well as having a genuinely cost-effective alternative to the manufacturers’ originals. Increasingly however, customers tell us they refill cartridges because they’re aware of the environmental impact of sending empty cartridges to landfill.”
Ashley puts the success of his developing business down to paying close attention to detail, being highly organised and focusing on customer service. In the last couple of years, he has concentrated on the retail side of the business but business to business sales are improving too and now account for around 35% of turnover.
He highly rates the marketing support that he receives from Cartridge World and in his 5th year of trading was delighted to have his success recognised by Cartridge World with an award for ‘Franchisee of the Year’ in 2008. Ashley’s healthy rivalry with another Cartridge World franchisee, Nick Fellows, played a part in helping Ashley win this accolade.
Ashley said: “Nick and I trained together in Australia before opening our respective franchises within weeks of one another. We talked almost daily sharing our experiences on everything from the technical aspects of refilling and remanufacturing to marketing the business. There has been a ‘mini championship’ each month to claim the higher position on the franchise league table.”
Ashley has also been commended for his input to a number of Cartridge World steering groups, and his support and training of other franchisees.
It’s good to know that while setting up your own business, you are surrounded by like minded people. Ashley adds: “The benefit of owning a franchise is that assistance is available whenever we need it. Cartridge World technical support is always available to provide any help needed. It is genuinely reassuring to know that you are not isolated and it’s great to be able to share ideas with other franchisees.”
Mark Holland, UK General Manager for Cartridge World, said: “Ashley has demonstrated great commitment to making his business increasingly successful. He’s nurtured a strong team, two of whom have been with him virtually since the business launched. The combination of efficient service and a commitment to quality have ensured the loyalty of his customers. Cartridge World Rotherham demonstrates industry best practice, and Ashley has shared his experience and knowledge to help many other franchisees grow their own businesses.”
Date Published: Nov 02, 2009 - 6:08 pm
Hear Two ChariSnack Franchisees Talk About Their Life Changing Experiences.
Information on Franchises for sale in the UK at WhichFranchise.com
What do Franchisees really think about the ChariSnack franchise opportunity? We asked two franchisees to tell us about the experiences of owning a ChariSnack Franchise.
"I love the fact that you are in control of your own destiny. The Freedom, the flexibility and a passion to make it all work for you and your family." Ian Clark
Names: Ian Clark/Gemma Thorne
Areas: Newtown/Cardiff
Question: What motivated you to buy the ChariSnack franchise opportunity?
Ian Clark: I had been working in the I.T. industry for 27 years and became disillusioned. I was concerned about the stressful hours I had to work and felt my work life balance was not in a healthy state. Having researched many franchised opportunities the ChariSnack system appealed to me greatly for many reasons such as:
· Minimal paperwork.
· Ability to work from home inside normal office hours.
· No premises required.
· Professional support team providing ongoing assistance.
· Franchised businesses have a higher chance of succeeding.
· No bosses.
· No employees.
· No early starts and late finishes.
· Minimal stress.
Gemma Thorne: Having never run my own business before; having the support of a franchise was invaluable for me to achieve a successful business. Also, I was drawn to the ChariSnack franchise as through running my business I am able to raise money for the NBCS charity. The main motivation for me was the independence of working for myself; I feel that a greater sense of achievement is accomplished by being self employed.
Question: Are you pleased with the support you get from ChariSnack?
Ian Clark: Yes, the team are very helpful -- it feels like I have become part of an expanded family. The system from start to finish has been well thought out and covers all aspects of running your own Franchise.
Gemma Thorne: Yes, especially with regards to product development. When I took on the franchise over 3 and half years ago the product range was very limited compared to what products we have to offer our customers now. I think the extensive product range has increased sales and secured customers for me.
Question: Are you pleased with the product range/what are your favourites?
Ian Clark: Yes, and the beauty of it is that my customers are too! New products are being introduced periodically, which keeps the customers interested on an ongoing basis. I always feel as though I’m being listened to and appreciated.
Gemma Thorne: Yes the cakes, I like the chocolate chip crunchy cake in particular! The cakes have proved popular with my customers as well!
Question: What do you like most about the franchise and your business?
Ian Clark: The freedom it gives you and the fact the more I put in the more I get back!
Gemma Thorne: Meeting people, the variety of running all functions of the business, the flexibility that the business offers, and developing the business.
Question: What hours do you work?
Ian Clark: I usually work office hours, allowing extra time in the morning to ensure the van is prepared for the day/week ahead. Being your own Boss means that you can work smart and adjust your hours and routes accordingly.
Gemma Thorne: Monday - Fri office hours. This fits perfectly around my lifestyle.
Question: I understand that you don't need a business premises and that you don't need expensive advertising, does that mean your overheads are low?
Ian Clark: Absolutely, whilst premises might be a “nice to have” they really are not necessary; you can work out of a garage or a spare room easily. Planning your deliveries and stock rotation against demand means that you don’t need a large storage area. Most of my stock will always be on the van or in my 200 little shops on the customer’s premises. At the start, I did place an initial advertorial in my local press to create awareness, but since then it is so easy to find new customers further advertising has not been required.
Gemma Thorne: Yes they are; the main investment is the van you will get.
Question: I understand that ChariSnack has now donated over £350,000 to the National Blind Children's Society, how does make you feel?
Ian Clark: Everyone’s in a win/win situation. I’m running a successful business, the Franchisor is making money, the customers enjoy the snacks and are happy with the fact that they are contributing to a worthwhile cause. This makes you appreciate the franchise even more.
Gemma Thorne: Great, the fact that my business allows me to put something back into the community and help others is an excellent feeling!
Question: What happens when you go on holiday?
Ian Clark: BecauseI only started six months ago I deliberately planned not to take any significant time off during the first year in order to get the business off the ground. Next year I think it will be a case of taking either long weekends or making sure that I take holiday at quieter times of the year when most of my customers will be away like Christmas. In any case being you own boss and manager of your own time means that you can work flexible hours as and when required.
Gemma Thorne: I fill the boxes up more and let them know I will be back a week later to refill the boxes as I am off on holiday – this seems to work well.
Question: Do have plans to expand your business in any way?
Ian Clark: Yes, I still have plenty of areas within my area to grow through new locations, retail opportunities and where appropriate through vending. I have installed three vending systems already and plan to grow this in year two significantly. So far all is coming together!
Gemma Thorne: I have taken advantage of the vending machine opportunity, and currently have 5 placed. I aim to expand the business by installing more.
Question: Can you recall a specific experience about running a ChariSnack franchise where you were very pleased with your decision to join.
Ian Clark: In my previous role I had many tight deadlines to meet, such as writing twenty comprehensive Account Plans; the stress that this task created started to cause minor health issues, I am now fitter, leaner and happier in my work and look forward to each day with an enthusiasm for what it will bring.
Gemma Thorne: Taking advantage of the vending machine opportunity, although there is the cost of the machine, it increased profits almost immediately. It provides the customer with more choice and reduces operating costs, as I don’t have to revisit the machine as often because it
holds more stock. Vending is where people are spending!
Question: What advice would you give to someone thinking about buying a ChariSnack franchise?
Ian Clark: Do your research, make sure you speak with other Franchisees and take the plunge; if you put the effort into it the rewards from a financial and personal point of view will be very rewarding indeed, and don’t forget the charity aspect. Everybody will be benefiting from your efforts.
Gemma Thorne: Make sure that the franchise area you buy has high-quality growth potential. Ideally having a large city where you can concentrate on first and having areas you can expand to in the future. Ensuring that there is a high population in your area and having a variety of business parks is important; as I find these are good customers and easy to service. Primary schools are excellent customers too! Make sure you re-site any boxes that come out. Finally make sure you keep on top of all elements of the business, even the areas that you do not find as interesting.
Date Published: Oct 26, 2009 - 7:08 pm
The Original Poster Company gives stability back to new franchisee
Information on Franchises for sale in the UK at WhichFranchise.com
Franchisee: Laurie Jennings
Territory: Colchester
I am pleased to announce that Laurie Jennings has taken over our Colchester franchise.
Having worked in the retail field for nearly twenty years running a busy newsagent, then with a change in her personal circumstances found herself being employed again which she hated.
Then moving to a new area to live, Laurie decided that she would again like to have her own business.
Laurie felt the best way forward was to take on a franchise where she would still be her own boss but have the back up of the franchisor as a safety net. After the many years in the newsagent trade she enjoyed the greeting card side of the business so felt this was the area to start looking at.
She found that the Original Poster Company [OPC] were advertising a suitable area for sale and after making some background checks and meeting everyone at OPC she felt that being a well established and proven company, OPC would be able to give her the backing that she needed to start all over again.
We welcome her to the company and believe that she will be able to improve on what is an already successful franchisee territory.
Date Published: Oct 26, 2009 - 7:08 pm
Changing her existence through franchising with Oscars
Information on Franchises for sale in the UK at WhichFranchise.com
Franchisees: David & Dawn Jarvis
Territory: Hastings, East Sussex
Established date: August 1996
After 23 years with the Bank, the last thing I thought I would be working with was pets. Redundancy was on offer and the family saw this as the opportunity to try something different. Dawn also wanted her own challenge as being a housewife and mother to our three children meant that a joint business venture would change her existence.
With no real knowledge of the trade, pets, pet food or nutrition we were attracted by the potential of the concept. The benefits of purchasing power from a large organisation gave the smaller business more strength and combined with desire and determination we have never looked back.
This would have not been possible without the back-up support provided by Oscar and by following a proven system.
We have had the determination to succeed - working hard brings the reward which is reflected in our returns.
Date Published: Oct 22, 2009 - 7:08 pm
Benefits of franchising with Oscars evident in itself
Information on Franchises for sale in the UK at WhichFranchise.com
Franchisee: Phill Lepp
Territory: Bracknell & Maidenhead, Berkshire
Date Established: January 2003
Oscar customer through to Nutritional Advisor - thanks to our two Cavalier King Charles Spaniels and an invitation to a local dog show.
I knew the benefits of franchising having worked as a Small Business Advisor for the Nat West Bank.
With 30 years of banking experience behind me I wanted to continue offering my customers a personal service and a good product. I was aware of a potential opportunity in my area and started talking to my Oscar supplier, other franchisees and then to Oscar. By gathering as much information as possible it became very clear that this was the way forward, and being a dog lover sealed the deal.
My wife, Jenny, helps with nutritional advice and promotional activities, while I handle administration and direct customer contact. We aim to work hard in our chosen areas and enjoy our work, while helping our family develop their own careers.
Date Published: Oct 22, 2009 - 7:08 pm
Over 12 years of success with Signs Express franchise
Information on Franchises for sale in the UK at WhichFranchise.com
Following a successful career in IT for a blue chip company, Nick Baxter-Sibley was tired of the inflexible approach of most large corporate organisations and wanted to establish his own business to provide a stable future for his family and reach his own career and business goals.
Following an initial meeting and a tour of the pilot operation, Nick & Marion were very impressed with the company and were awarded the management franchise to operate the Exeter territory in 1995. Nick said: “The business-to-business market interested us in particular and the sign industry itself is a thriving industry, with every business needing signs. After visiting Signs Express we decided to take our enquiry further and were delighted to take on the management franchise for our chosen area.”
Such is the success of the husband and wife team, they were also awarded the Signs Express Ambassador Award at Signs Express’ annual convention and also received industry wide acclaim with a highly commended award at the National Sign Industry Awards for imaginative exterior signage on behalf of the Met Office.
As technology and sign making practices continue to develop, Nick and Marion have invested in the latest digital printing equipment and also purchased new larger premises, fulfilling a greater number of jobs in-house and offering extended services to their customers. He said, “The support team at head office have been invaluable, providing advice and support on the different machinery available as well as negotiating group discounts and providing feedback and information.”
Date Published: Oct 15, 2009 - 7:08 pm
Razzamataz franchise owner embraces dream job
Information on Franchises for sale in the UK at WhichFranchise.com
My name is Pam Dixon and I am 56 years old, I live in Carlisle with my husband and family. I have spent most of my working life dealing with the public and my main career was in hairdressing.
I really needed a complete career change and felt that I was not ready to retire, I started working for Razzamataz (Children’s Theatre School) in November 2007, doing admin work on a part time basis.
After working for a few months I became really interested in the concept of having a franchise.
I did some chaperoning at Razzamataz and really enjoyed it and started being a regular ‘classroom assistant’.
As my daughter had been involved in Performing Arts all of her life it seemed the obvious choice to have a ‘Razzamataz’ Franchise.
Durham Razzamataz was launched in April 2008 and I became the regular classroom assistant. I bought the franchise from Denise (managing Director of Razzamataz) in August 2008.
Working with children is so entertaining and no two days are ever the same!!
This really is a fabulous job, I feel lucky to enjoy my work so much and getting paid for it is an added bonus.
I do my office work from home and manage to spend more time with my husband and family.
It really is a dream job and I wished I had done it years ago.
I would encourage anyone to go for it as you are never too old!!!!
Date Published: Oct 15, 2009 - 7:08 pm
Jan Pro UK�s First Master Franchisee - Mark Sinderberry
Information on Franchises for sale in the UK at WhichFranchise.com
Welcome to the Jan-Pro team Mark, can you tell us a bit about your background?
Thank you, I’m looking forward to the challenge!
I was born in Sydney, Australia and moved to the UK six and a half years ago. I studied accounting at the University of Canberra and started out in KPMG Canberra before moving into commercial accounting roles. In 1995 I became Chief Executive at the ACT Brumbies Super 12 rugby franchise. I spent six years in this position before moving onto the position of Chief Executive at Saracens rugby club.
How have your previous roles prepared you for taking on the Jan-Pro master franchise in London?
My roles as Chief Executive at both ACT Brumbies and Saracens enabled me to gain an insight into how a brand can become established on and off the field. It also prepared me to deal with the lows of business as well as the highs. Saracens reaching the semi-finals of the Heineken Cup in 2008 and the sold out matches at Vicarage Road are the fondest moments of my time with Saracens.
What made you choose Jan-Pro?
I was initially attracted to Jan-Pro due to the fact that I will be a regional master which provides me with the opportunity to assist franchisees on deciding the investment level that best suits their particular situation. Through the provision of proven systems, support services, and training I can also assist to develop their own successful business. Jan-Pro is new to the UK market and I find the prospect of building the brand here extremely exciting.
My interest in franchising originated from colleagues who were engaged with franchises in the past. I find that the training provided by Jan-Pro is extremely thorough and helpful. I take great comfort in the fact that the information and systems are of the highest quality and that customers will be provided with a dedicated and motivated group of franchisees.
How do you expect the franchise to grow in the coming 12 months?
I hope that there will be in excess of 20 franchises in the West London area creating over 100 jobs.
My initial focus is purely on London and I hope to roll out Jan-Pro progressively within this catchment area. However, I believe ‘lots of little steps’ will be key to bringing Jan-Pro to other areas of the UK.
What is the level of investment involved in the business?
Each franchise unit will require an investment of £10,000, while my initial investment was £100,000.
How do you imagine/hope the business will be in 5 years?
In the next five years I hope that the business will spread to all parts of London, with each franchisee having successfully developed their own business replicating the proven system of quality and affordable cleaning.
Date Published: Oct 12, 2009 - 7:08 pm
