Summary: Franchise News for North East England from whichfranchise.com
Franchise News for North East England from whichfranchise.com
Middlesbrough Drain Doctor helps keep local
economy flowing
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Drain Doctor Plumbing is continuing to provide local employment
opportunities despite the recession. Former Middlesbrough builder
James Stairmand who took over the national plumbing and drainage
company’s Middlesbrough franchise in August 2007, has continued
to expand the business through the downturn.
In his first two full years he more than trebled the franchise’s
turnover and provided opportunities for local employment. The
franchise has expanded from two to four vans and now employs four
full time technicians and an administrator.
James is bullish about the economy. He said: “The recession has
absolutely not affected our business. Turnover has not been
reduced and we have found that the service we offer to both
domestic and commercial customers speaks for itself”.
The Middlesbrough franchise covers an area spanning
Middlesbrough, Darlington, Whitby, Northallerton and villages
around Teesside and North Yorkshire. Because it is a
predominantly urban area James has concentrated his business on
commercial customers. He is expanding this area of his business,
which may provide further local employment opportunities.
Commercial customers offer bigger opportunities for work says
James.
Local knowledge is important. There are new trading estates on
his patch. According to James it is important to approach new and
existing businesses and offer Drain Doctor’s services.
“If I am driving past a business and notice that the car park is
flooded, for example, I will call in and point it out to them and
leave a card. It’s all about being proactive. As long as you keep
your name at the forefront of people’s minds the work will come
eventually.”
The company has added some plant to its fleet to enable the
business to better manage larger commercial work.
Following the Drain Doctor system has been vital to James’
success: “It is important to spot the potential for business.
Technicians should ask customers about their needs and inform
them of our services. It’s all about spotting potential and then
maximising it.”
James and his wife Maria more than achieved their target turnover
during 2008. In 2009 turnover increased by 25 per cent on the
previous year and the team was able to improve on this figure
again in 2010, despite the credit crunch. This was achieved with
the support of the Drain Doctor network and a lot of hard work
from their own staff.
“Joining Drain Doctor Plumbing was most definitely the best thing
I have done. We investigated several franchise options when we
decided to launch a new business and were impressed by Drain
Doctor Plumbing’s professionalism,” said James.
Date Published: May 17, 2011 - 10:09 pm
Baguette Express finds success at franchise
expo
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Baguette Express, one of the UK’s fastest growing
retail-based food franchises, attended the Great Northern
Franchise Show on Friday 8th April in
Middlesbrough and on Saturday 9th April in
Newcastle.
Both days were a great success for Baguette Express with many
prospective franchisees expressing interest in the Baguette
Express franchise opportunity.
Since its launch in 1999, Baguette Express now has over 65
franchises in prime locations throughout the UK. With key
retail sites still available in major UK shopping malls, city
centres and university location, Baguette Express can tailor
their highly rewarding franchise to any choice of lifestyle.
The Baguette Express North East master franchise is owned by
Azeem Arshad, and he has so far franchised a store in Sunderland
and 3 in Newcastle with 2 more currently in the pipeline - one
Eldon Square Shopping Centre and one in The Metrocentre.
"We were delighted by the response we got over the two days. It
was exciting and encouraging for us to see the level of interest
there is in the North East for our franchise.
We already have a shop in Eldon Square Shopping Centre, but are
looking to open another at the opposite end of the shopping
centre this summer, and we are in advanced negotiations for a
shop in The Metrocentre, which is the largest indoor shopping
centre in Europe!
Things are firmly on track to make Baguette Express a brand name
in the North East over the coming 12 months"
Baguette Express is currently looking for franchisees throughout
the North East & Carlisle, and have immediate opportunities
in Durham, Middlesbrough, Darlington, Hartlepool, Carlisle and
surrounding areas.
Date Published: May 05, 2011 - 10:09 pm
Comfortable in his commitment to Oscar Pet Foods
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Franchisee: Ian Elliott
Territory: Durham / Tyne & Wear / Alnwick
Franchise: Oscar Pet Foods
“From the days on the drawing board to the computer, I’ve worked
from home since gaining my degree in graphic design. Although
qualified in my skill, technology over the years has changed the
industry casting aside the need for personal creativity in my
particular field of design. So I decided to give it up. I still
needed to work and also to continue working from home but this
time with the support of a proven business system and company
backing.”
“I started with a complete blank sheet of paper taking it to the
internet and franchising. Looking for a business that suited my
personal requirements and existing facilities that also included
my two Cocker Spaniels, Charlie and Bertie – I found OSCAR. To
work with animals and people inspired my next move. I had to be
sure that this was the right franchise for me and that I was
comfortable with my commitment. I researched the business
and the opportunities in my local area, followed by a visit to
OSCAR. To spend a day with an existing franchisee gave me an
excellent introduction to the service and the product.”
Date Published: Feb 28, 2011 - 9:09 pm
Metro Rod proves to be recession proof
business
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Name: George and Tricia
Craig
Location: North East
The potential of a Metro Rod business to thrive in trying
circumstances that helped persuade George and Tricia to invest in
the UK’s leading business-to-business drainage contractor more
than a decade ago. “When we chose the franchise, we felt that
Metro Rod was a recession-resilient business, and the current
downturn has proved us to be correct,” recalls George.
Tricia and George Craig’s Metro Rod franchise has continued to
grow year on year and has not only expanded to take on new staff,
but they have also continued to invest in the latest industry
leading technology. Metro Rod North East's success was recognised
when they were named as Metro Rod’s Franchise of The
Year.
“When we bought the franchise we had two young children but still
managed to work at increasing the size of the business, without
neglecting our family commitments,” says Tricia. “Now, though, we
employ a great team of people to do the jobs that we once had
sole responsibility for, so we have more time for ourselves and
our family, knowing our business is in good hands.”
Date Published: Feb 22, 2011 - 9:09 pm
Confidence in Trophy Pet Foods franchise
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David & Maureen Hume Trophy Pet Foods North
East
We are Dave and Maureen from Barnard Castle in the North East,
just over 3 months into our Trophy franchise covering
predominately the County of Durham area with small incursions
into north Yorkshire and Tyne & Wear.
For a number of years I’ve been self employed as a sales
consultant representing a variety of companies and continue that
now. Maureen was a former BT senior account handler. Trophy
as a business allows Maureen and I to work together to build a
business specialising in an area, ‘pets’ and dogs in particular
we both love along with our two highly trained and motivated
sales executives Toby and Elsa, our Hovawarts. Looking as
they do on Trophy food shows everyone how their dogs ‘could’ look
on what is a fantastic product, believe me, several customers
whom we meet daily on walks have taken on the brand purely
because of those two.
Going forward we see this as a stable future and business, thus
far we have not been disappointed. These three short months with
a lot of very long weeks and hard but enjoyable work have
gathered in just short of 130 customers of whom we’re sure 115 –
120 are developing into real repeat customers and yet we are
barely scratching the surface of the potential. So many dogs and
cats still to help, however we do not under estimate, how much
the home delivery, service and quality advice is playing.
At this early stage we can see that we can make a good living
working in an environment of choice but still lots of work to do.
Trophy allow you the good grace to run your company with just the
right amount of back up and advice when needed. The equipment
supplied and training from the outset has been first class and
after looking as we did at the competition (I use the term
competition loosely) we are so glad we went with our instinct and
chose by far the best product and team to work with, we genuinely
believe that there is no better pet food on the UK market this is
reinforced daily as we become more knowledgeable
Date Published: Jan 17, 2011 - 9:09 pm
X-Press Legal Services franchise heads North
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X-Press Legal Services Limited is pleased to announce that they
will be exhibiting at the forthcoming Great Northern Franchise
Show at the Newcastle Racecourse.
The exhibition will be open on Saturday 8th May 2010 and X-Press
Legal Services Limited will be on stand 20.
Looking forward to the exhibition, Dan Archer Franchise
Development Director for X-Press Legal Services Limited,
comments: ”This exhibition is the perfect starting point for
anyone interested in becoming part of this successful industry.
The exhibition will provide aspiring business owners with the
information and knowledge that they will need when looking for a
new challenge.”
X-Press Legal Services Limited was set up in 2000 and launched as
a franchise in October, 2005. X-Press Legal Services Limited
specialises in providing property searches and reports for
solicitors and other professional conveyancers.
Date Published: Apr 19, 2010 - 10:09 pm
Healthy profits for LighterLife franchise team
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Husband and wife team, Paula and Geoff Atkinson, are going from
strength to strength despite the continuing recession. With their
businesses based in County Durham and Sunderland Tyne and Wear,
working together has given them a new lease of life with an
improved work-life balance, and a year on year increase in
turnover.
Having been a LighterLife Counsellor for four years, Paula’s
success and passion for her franchise spurred husband Geoff to
re-train and qualify as a counsellor himself.
Working together has meant the couple have spent more time
together discussing business issues, as well as giving them more
free time. Paula feels very lucky as in her previous job she had
very little time for her and her husband and two children. They
now get to spend days together making the most of the flexibility
that their LighterLife business gives them.
The couple have no regrets and since joining the business, Geoff
has built their second location in Tyne and Wear very
successfully and wife Paula has nothing but praise for him:
“He has established six groups in just four months which is great
and receives tremendous feedback from clients.”
By expanding the business, the husband and wife team are on
target to achieve a much higher turnover compared to last year
which is a great achievement especially in the current economic
climate.
Business is booming and for Paula and Geoff the fact that they
are now sharing this experience makes it all the more rewarding.
Date Published: Aug 24, 2009 - 10:09 pm
New franchise owner has seen it all before at
Prontaprint
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Sunderland entrepreneur,
Peter Phillips, has made the ultimate leap up the career ladder –
taking over management of Prontaprint in Sunderland where he has
worked for the past four years and becoming his own
boss.
Peter has seen the
Prontaprint centre at Mowbray Park flourish during his time in
the role of Business Development Executive and when he was
presented with the chance to take over the business from retiring
owners Tim and Kathy Morris, it was too good an opportunity to
miss.
He has a strong print
background spanning over 30 years, holding administration, sales
and print production roles across the North East, so is well
positioned to ensure that the centre’s high levels of customer
service is maintained and exceeded.
Former owners Tim and Kathy
Morris successfully built up the business located on Toward
Street over 30 years, investing in the latest technology,
providing excellent customer service and taking key roles in the
local community, such as their continued sponsorship of the
Sunderland Young Achievers Award. Peter will continue the
Morris’ good work and anticipates that the transition will be
seamless thanks to his wealth of experience, coupled with his
personal knowledge of the centre’s customer base and clients’
individual requirements.
Peter, who was born and
raised in Seaham and has lived in Sunderland for more than 20
years, comments: “I’ve always wanted to run my own business and
having seen the centre grow from strength to strength, I jumped
at the chance to invest in such a strong and established
business.
“I am looking forward to
the new opportunities and challenges of becoming my own boss and
putting my plans for the centre into action. The hard work to
ensure that the business continues to flourish is just
beginning!”
Keith Davidson, head of
marketing at Prontaprint, adds: “We are always on the lookout for
experienced and enthusiastic franchisees and we have every
confidence that Peter will embrace the challenge of running the
Sunderland centre. We wish him every success in his new
venture.”
Date Published: Aug 23, 2009 - 10:09 pm
Petpal's pawprint for franchise business
success
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Leaving the rat race well and truly
behind, husband and wife team Sallyann and David Gray realised a
lifelong dream to work with animals when they set up pet services
franchise Petpals in Darlington in 2006.
By the end of the first year former
nursery nurse Sallyann had cared for more than 400 pets and was
busy enough for David to join her in the business. In fact demand
has been so high for their cat and small animal sitting, dog
walking and boarding services that David established neighbouring
franchise Petpals Tees Valley, which covers Middlesbrough and
surrounding areas, a year later.
“Not that long ago people wouldn’t
have dreamt of paying someone else to walk their dogs, “says
Sallyann. “But we are all so busy now that we are used to paying
for extra services, including looking after pets, to make our
lives a little easier.”
David, a former police officer and
senior manager in the retail industry, set up Petpals Tees Valley
just over a year ago and now the couple are expecting to turn
over in excess of £100,000 between them this year.
The Gray’s youngest child starting
at senior school helped catapult Sallyann into the world of pet
care. She said: “I could now focus on what I really wanted to do
with my work life without having the time restraints around
school
runs.“
The family raided savings and even
sold their caravan to raise the finance needed to get the new
franchise off the ground. Already experienced pet carers thanks
to their menagerie at home – comprising three dogs, two cats, two
rabbits, a corn snake, tropical fish and a pony – Sallyann and
David felt the move was right for them and their three
children.
Now Sallyann and David hope to
expand into neighbouring areas where demand is high for the
Petpals’ professional pet care service. Sallyann concluded: “I
thoroughly enjoy working for myself. Growing the business and
maintaining professional standards is still a great buzz for me.
I love the work and my customers can see my passion. They know
that this is more than just a job – it’s the lifestyle change I
dreamed of.”
Date Published: Aug 18, 2009 - 10:09 pm
Not considering retirement while franchising with
Chemex
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When others are thinking of
retirement the former hotel maintenance manager has switched
careers by launching a new business venture supplying cleaning
and hygiene products.
Ray has invested in a franchise
with Chemex International covering Newcastle Gosforth, Tynemouth,
North Shields, Prudhoe, Whickham and Longbenton.
Chemex provides businesses with cleaning products and free advice
on health and safety and hygiene matters.
Ray set up the franchise after deciding he needed a new challenge
in life. “I’ve worked in the building sector most of my
life and I’m a member of the Chartered Institute of Building but
with market conditions the way they are I felt it was time to
take a new direction,” said Ray who lives in Morpeth.
“Chemex is a long established company which has a track record of
innovation and customer service and I am delighted to be part of
it and looking forward to developing the business.
“In today’s volatile economic conditions Chemex is as close to a
recession proof business as you can get because we supply
necessities not luxuries.
“Our customers stretch across all industry sectors and we are
particularly strong in healthcare - especially residential homes
– leisure, the licensed trade and hotels and restaurants.
“I have always fancied being my own boss and I’m looking forward
to developing the business and providing the best possible
service to my customers.
“I know some people are thinking of retirement at 58 but not me.
I enjoy a challenge and I am excited at the potential for my
business on Tyneside.”
Date Published: Aug 06, 2009 - 10:09 pm
Card Connection franchise owners increase sales by
20%
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Leading greeting card publisher and
franchisor, Card Connection, has today announced that Andy
Thompson and his wife Vicki, franchisees for the Sunderland,
Berwick and Durham region, have increased their sales by 20% in
the past year.
“Since joining Card Connection in
2004, Andy and Vicki developed their area and within three years
had doubled the size of their franchise to become one of Card
Connection’s first Platinum franchisees. This means they run one
of our largest franchises,” explains Andrew Cutler, sales and
franchise director of Card Connection. “However, they have
continued to grow their business significantly and now work with
more than 300 retailers supplying Card Connection greeting
cards. Despite challenging economic times, they have seen
sales grow by 20% compared with last year and have recently
recorded their best ever month.”
Ex Royal Navy Petty Officer, Andy
Thompson puts this success down to: “a sustained team effort to
bring on new retail customers. By making a name for
ourselves, through word of mouth and networking, we have been
introduced to local shop managers, owners and even some store
area managers which has helped extend our customer base. In
addition, we aim to follow-up and convert leads provided by Card
Connection’s head office within 24 hours.”
Card Connection’s franchisees use a
proven system to place quality greeting cards and gifts in retail
outlets on a ‘consignment’ basis. This means the stock and
display equipment are installed on free loan to the
retailer. This is one step beyond ‘sale or return’ as Card
Connection customers never have to buy the stock initially, only
paying for what they sell. Card Connection’s award winning
merchandising service provided to retailers by local franchisees
has proved popular with retailers all over the UK and Ireland
including Card Connection’s key national accounts such as Netto,
Budgens, Londis, Spar and Shell.
Card Connection has limited
vacancies for franchisees who are keen to run an expanding
business. Successful candidates would ideally have some
management experience as, once established, they would be
expected to employ a small team, operate a warehouse and have
several liveried vans on the road.
Because the franchise networks in
the UK and Ireland are complete, the available opportunities now
consist of acquiring an already-established territory from an
existing franchisee. These vary in price according to their
level of development, but start at £20,000 (+ stock) with
earnings potential in excess of £50,000 per annum.
“People always need greeting cards,
it is almost a ‘recession proof industry’ and I believe there is
a long-term market opportunity for the continued sale of such
quality products,” explains Thompson. “We are excited by
the prospects for the future and we already have plans to get a
third van on the road and increase the size of our team of staff
in the next few months.”
Date Published: Jul 29, 2009 - 10:09 pm
Baguette Express set to mark its first
anniversary
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The Waterloo Street, Sunderland branch of Baguette Express, the
fast-growing sandwich chain franchise, is marking its first
anniversary on18th July with a great new offer where all filled
baguettes and baked potatoes will be sold for a credit
crunch-busting price of just £1.
In addition, every customer will be given a voucher to win an
iPod. And that’s not the end of it, for every Tuesday and
Saturday all the way through to 17th August, all filled baguettes
and baked potatoes will be on sale for just £1.
Sunderland franchisee Jaz Hayer, said: “This is our way of saying
a thank you to the people of Sunderland who have made our first
year of trading such a great success. Our five-strong team at
Baguette Express is now firmly established in Waterloo Street and
we’re determined to keep serving the population with our
delicious range of healthy snacks.
Baguette Express, which celebrated its 10th anniversary earlier
this year, anticipates it will have around seventy stores
operating by the end of 2009 and sales of £15m. It now employs
540 people across the UK and that figure will rise to around 750
as the openings proceed. Mr. Hayer himself plans to take up a
second Baguette Express franchise by opening in Shields Road,
Byker, within the next few months where up to five people will be
employed.
The North-East Master franchise of Baguette Express is owned by
Azeem Arshad, a successful local businessman, who is in charge of
recruitment and business development in the area as well as
having input to expansion strategy.
A new outlet will open in St Mary’s Place, Newcastle in August
and Mr. Arshad expects to be operating a Baguette Express outlet
in a prime site in Gateshead’s Metro Centre by the end of the
year. He plans also to oversee the opening of stores in a
territory which stretches from Alnwick in the north to
Middlesborough and Darlington in the south and Hexham in the
west.
He said: “We are determined to see up to fifty outlets in the
region, creating as many as 500 much needed quality jobs over the
next few years.”
Baguette Express is the brainchild of Scots entrepreneurs Robin
and Billy Stenhouse, who established it to provide an alternative
approach to the world of healthy snacking.
The stores cater for all tastes, though success has been driven
by concentrating on a core market of young professionals,
students and office workers who are attracted by the policy of a
fixed price for all baguettes and the personal, friendly service
and relaxed atmosphere of the colourful outlets.
Date Published: Jul 08, 2009 - 10:09 pm
Internet Revolution Spurned by UK Businesses Print
Voted Top
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Despite the rapidly rising popularity of the internet for email
and social networking, new research has uncovered that only one
in 10 businesses prefer electronic communications to more
traditional printed mediums when it comes to corresponding with
consumers.
The study, commissioned by Kall Kwik, revealed that 93 per cent
of businesses still choose to use printed mailings ahead of
electronic communications, and only 14 per cent of companies
would consider using text messages – despite there being more
than 90 million mobile phones in circulation across the UK.
The ease with which consumers can hit the ‘delete’ button was the
key reason for rejecting electronic marketing, with consumers
reading only two in every10 corporate text messages and four in
10 marketing emails. By contrast, consumers read six of every 10
pieces of printed marketing collateral they received - a figure
which further increases when the mail is personalised.
Laurence Knott, head of marketing at Kall Kwik, comments: “While
advances in technology have made it easier for companies to
communicate with consumers, the most advanced ways of reaching a
target audience are clearly not always the most effective.
“Our research shows that consumers are quick to discard
communications they see as intrusive or irrelevant, and with
methods such as email and text this process becomes almost
instantaneous – with messages often being deleted before the
subject has even been digested.
“Companies are right to be wary of investing heavily in this type
of marketing – consumers are more likely to read and act upon
material they receive in printed form, while finding text
communications in particular more irritating than interesting.
“Further advances in ‘spam blocking’ also mean many mass email
and text campaigns are never even seen by the intended recipient,
instead going straight in the electronic bin. Print allows
businesses to communicate with their customers in a way which is
simply not possible electronically. Consumers appreciate the
physical contact print brings - and it also allows firms a whole
host of options to make their material look and feel more
appealing. “
Kall Kwik provides high quality print, direct mail and design
services to businesses throughout the UK using the latest digital
printing equipment, graphics design software and fully trained
network of more than 150 franchisees.
Date Published: Apr 23, 2009 - 10:09 pm
Franchising - A Way To Beat the Crunch
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Twenty-five year old Mike Racz is battling the credit crunch and
succeeding. Already a franchisee of three Domino’s Pizza stores,
he plans to open another three this year, in Stockton-on-Tees,
Washington and Sunderland.
Born and educated in Hungary, Mike moved to the UK in 2004 and
began working at his local Domino’s Pizza - after just two months
he was made assistant manager, and then area manager within a
year.
He says: “I wanted to be my own boss and was set on owning a
store but, at 23, the financial outlay required was beyond my
means so I partnered with Roland, the store supervisor I had
hired.
“When I weighed up starting from scratch versus buying into an
existing set-up, it was a no-brainer! With a brand like Domino’s,
the risks are much lower and you’ve got ongoing support - it’s
effectively owning a business with stabilisers.”
Mike’s long-term plan is for another ten Domino’s stores. He
adds: “It’s there for the taking but you’ve got to have the drive
and determination. I have complete confidence in the brand and a
quality product, which will endure through the bad times as well
as the good.”
Starting a business is daunting at any time, but the stakes seem
higher during an economic downturn when even some established
businesses are floundering. Good opportunities do however still
exist for budding entrepreneurs.
The first half of 2008 has been another success for Domino’s
Pizza, with a record 25 store openings and an increase in
year-on-year profts of a third (32.7%).
Andy Hirst, Head of Franchise Development at Domino’s Pizza,
says: “Consumers are “trading down” - eating out less often and
staying at home. With a fanatical focus on customer service, an
outstanding product and the support of an established brand, our
franchisees can only go from strength to strength.”
Date Published: Aug 11, 2008 - 10:09 pm
SPONSORSHIP PUTS DRAIN DOCTOR AT THE HEART OF A
WINNING TEAM
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A kind hearted franchisee of Drain Doctor Plumbing, Britain's
largest emergency plumbing and drainage company, has purchased
new kit for his local primary school football team.
Award-winning Middlesbrough Drain Doctor James Stairmand has
sponsored the Grange Town Primary school football team, thanks
to a plea from his wife Maria. The children, all in year five
and year six at the school, were delighted with the new kit.
Maria, who teaches part time at the school, said: "The school
is in an area close to the old steel works in Grange Town. It
is quite run down and unemployment is high. The reality for the
children is quite hard.
"When I realised that the team needed new kit but didn't have a
sponsor like the other school teams in the area I persuaded
James to help."
The new season for the primary school league is now underway
and Grange Town Primary school team has got off to a winning
start in their new kit. They have notched up 11 goals so far in
5-6 and 5-0 wins.
Katrina King, PE co-ordinator at Grange Town Primary, said: "I
would like to say a big thank you to James and Maria at Drain
Doctor. The new kit looks great and the kids are really excited
by it. They have all said how proud they are to be playing in
it. I've asked them not to get it dirty yet!"
Next year Maria hopes to persuade James to extend his
sponsorship to provide a tent or awning for the team to shelter
in on the touchline when the weather is bad.
Drain Doctor Plumbing has quickly grown since its launch to
become the country's largest emergency plumbing and drain
repair service. It now provides a 24 hour a day, 365 days a
year service in every part of the country with each franchise -
such as the one in Middlesbrough - run as an independent
business.
The company provides a genuine 24-hour service with no call-out
charge and no extra charges for calls outside of normal working
hours. Customers get a fixed price quotation so they know
exactly how much they will have to pay before work is started.
James Stairmand's Drain Doctor Plumbing franchise covering
Middlesbrough was recently named most progressive new franchise
at the national group's annual awards ceremony. In addition,
Middlesbrough Drain Doctor technician Steve Richmond was named
Golden Service Provider of the Year.
Group founder and chairman Freddie Mitman presented James and
his wife,Maria, and Steve Richmond with their trophies at a
gala awards night at the Stratford Manor Hotel in
Stratford-upon-Avon.
Date Published: Apr 22, 2008 - 10:09 pm
