Recently, we shared our 2012 resolutions in this
post based on your feedback from our
bi-annual publisher satisfaction survey. One of the key areas
that we’re dedicated to improving is transparency around our
program policies. This means clarifying
the messaging that goes out in our notifications, but also
pointing you to the right resources and contact forms to
troubleshoot your policy issues.
Here, we’ve listed our top five policy resources to help you
find the answers you’re looking for. By using the information
listed below, you’ll not only learn more about our policies and
how to avoid frequent violations, but you’ll also help us
resolve your questions more efficiently as well.
1. Help Center
The
AdSense Help Center is the best resource for
you to gain policy knowledge and contact the policy team. We’re
constantly adding and updating information to answer our most
frequently asked questions. As you may have noticed, the Help
Center has a
new interface to better help you navigate
topics of interest. You can read about all our policies by
clicking on the sub-channels under "Policy & Traffic
Quality Guidelines" on the homepage. We've included several
examples in the "
Content Policies" and "
Ad Implementation Policies" sections to help
you understand the policies more clearly. If you want to report
or appeal a violation, use the "
Troubleshooting and Issue Resolution"
tool.
2. Blog
If you’re reading this now, you’ve already made the first step
toward learning more about our policies. The AdSense blog
contains a wealth of information from product updates,
optimization tips, and upcoming publisher events. You’ll also
find a special category for “
Program Policies" listed on the right side
which includes articles that deep dive into our policies to
clarify common points of confusion (e.g.
adult content, creating
unique content) as well as best practices to
help keep your account clean (e.g.
invalid clicks, monitoring
user-generated content). Get the latest
updates sent to you by following the blog via email or
feed.
3. Forum
The
AdSense Help Forum is a platform for
publishers to share best practices and interact with each
other. The
Forum can provide a wealth of information
for AdSense questions related to our policies. Our
Top Contributors contributed over 100K posts
last year to the AdSense community, helping us to provide
scalable support by answering publishers’ questions, and
escalating urgent or unusual cases to the attention of Google
employees.
4. Policy webinars
The AdSense policy team hosts online policy seminars from time
to time in different regions. We provide policy trainings to
clarify policies in detail and answer your questions. If you’re
interested in attending future events like these, make sure
that you’re
opted in to ‘Special Offers’ in your email
preferences within your AdSense account. Visit our
Help Center to review our previous webinar
recordings.
5. Email notifications & contacting us
Getting important messages to you is our priority, so ensure
that your AdSense account
has your most up-to-date email address.
Additionally, you can view all policy notifications by visiting
the Messages page, under the Home tab when you sign in to your
AdSense account.
We know that you may occasionally need to escalate to us
directly and you can do so by using the correct
policy troubleshooter in the Help Center.
Bear in mind that you’ll only receive responses from our team
for answers which can't be found in our
Help Center. Skim through previous policy
blog posts or try typing in your question in the
Help Forum to see if other publishers have
had similar issues or questions. Chances are that we’ve
addressed the most commonly asked questions, so you’ll be able
to resolve your issues even quicker.
We hope the above resources will make your policy learning
experience more enjoyable, efficient, and useful. Stay tuned
for more policy information coming on our blog.
Posted by Lingjuan Zhang, AdSense Policy Team
Did you find this policy blog post helpful? You can share
your feedback or tell us about a specific policy topic you'd
like to learn more about here.